This policy outlines general refund and cancellation practices for Seemly Floor. Project-specific terms in an approved estimate or agreement take priority.
Last updated: September 8, 2026Cancellation requests should be sent to support@seemlyfloor.com as soon as possible. Refund eligibility depends on the approved project terms and whether funds have already been committed to scheduling, travel, custom or special-order materials, permits, subcontractors, disposal, or other non-recoverable costs.
A deposit may reserve project time and fund material or mobilization costs. The estimate or service agreement identifies whether a deposit is refundable, partially refundable, or non-refundable. Any approved refund may be reduced by completed work and documented non-recoverable expenses.
Custom, cut, opened, special-order, clearance, or installed materials are generally not returnable unless the supplier accepts the return. Restocking, shipping, pickup, and processing charges may be deducted from an approved material refund.
We try to accommodate reasonable rescheduling requests. Late changes may create costs or delays, particularly when crews, travel, equipment, or deliveries have already been arranged. Project documents may include specific notice requirements.
Completed labor is not generally refundable merely because preferences change. If you believe the completed work differs materially from the approved scope, contact us promptly with details and photos so the concern can be reviewed and an appropriate remedy considered.
Approved card refunds are normally issued to the original payment method through Square. Processing time is controlled by Square and the customer’s financial institution. Seemly Floor cannot accelerate bank posting times after a refund is submitted.